Terms and Conditions

Terms and Conditions

At ManilaFlowerShop, our primary objective is customer satisfaction. We are dedicated to ensuring that all items accurately reflect the images displayed on our website. However, please note that the items depicted represent the types of gifts offered and may vary based on availability.

In certain situations, substitutions may be necessary to ensure the timely delivery of your arrangement or specialty gift. We strive to make these substitutions as similar as possible to the requested item. If the selected gift is unavailable, it may be replaced with another item of equal or greater value, maintaining a similar theme and category.

For floral arrangements, substitutions may occur, particularly regarding color if the requested color is unavailable. Additionally, items such as baskets, vases, stuffed animals, and chocolate packets may vary in size, color, shape, and brand, and may be substituted if the original item shown on our website is out of stock.

While we deliver to most locations within the Philippines, delivery to addresses far from our courier office (especially provincial areas) or not covered by our delivery network may require the recipient to pick up the item from our designated courier office. The recipient or buyer will be notified accordingly.

Shipping charges apply for pick-up and delivery, as we must transport the item to the nearest courier office. Although we strive to deliver within the specified day, exact delivery times cannot be guaranteed. Requests for morning, afternoon, or evening delivery times can be made.

ManilaFlowerShop disclaims all liability for delays or non-delivery of items for any reason. We are not responsible for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages. If a customer is dissatisfied with an item, it may be replaced if the recipient returns it within 3 working days, but refunds are not provided.

Please note that our website features products from various merchants. If you order items from multiple merchants, deliveries may occur at different times on your specified date. However, simultaneous delivery can be arranged in some cases—please contact us with such requests.

Our courier and delivery team are authorized to deliver to anyone at the specified address if the recipient is unavailable. Anyone at the address can accept the item and sign the delivery receipt.

Delivery time guarantees are suspended during extreme weather conditions, such as typhoons or heavy rain. Incomplete or incorrect shipping addresses may cause delays, and no refunds will be issued for incorrect addresses. ManilaFlowerShop reserves the right to cancel orders at any time. All content on this site, including text, images, logos, and design, is copyrighted.